Delete Your EasyKonnet Account

EasyKonnet users can request permanent deletion of their account and associated personal data.

How to delete your account

Option 1: From the EasyKonnet app

  1. Sign in to your EasyKonnet account.
  2. Open Profile or Settings.
  3. Select Delete Account.
  4. Confirm that you want to permanently delete your account.

Option 2: Request deletion through this website

If you cannot access the EasyKonnet app, you can submit an account deletion request using the form below.

Request deletion online

Fill in the required details below. We may contact you to verify that you own the account before processing the request.

Submitting this request will open your email client with a pre-filled message to EasyKonnet Support. Send the email to complete your request.

What happens when your account is deleted

Once your deletion request has been verified and processed, EasyKonnet will permanently delete or anonymise personal data associated with your account where deletion is permitted.

This may include:

  • profile and account information;
  • saved addresses and location information;
  • profile images and uploaded account information;
  • communication data where deletion is permitted;
  • service-provider profile information;
  • notification-related account data.

Information we may retain

Certain records may need to be retained where necessary for legal, regulatory, accounting, fraud-prevention, payment, dispute-resolution or security purposes. This may include transaction, payment, booking and dispute records.

Any retained information will only be kept for the applicable retention period and will not be used for unrelated purposes.

Processing time

Account deletion requests will normally be processed within [insert your actual deletion period] after verification.

Questions?

For questions about account deletion or privacy, contact EasyKonnet Support:

support@easykonnet.com

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